Refund policy

Refund Policy

All Larp products are digital (wallpapers, card skins and Mac apps) and are delivered instantly after payment.

Right of withdrawal
Under EU consumer law you normally have 14 days to cancel an online purchase. For digital content delivered immediately, this right ends once the download is made available, because you agreed to immediate delivery and acknowledged that you lose the right of withdrawal when you placed your order.

When we refund
We will refund or replace your purchase if:
- the files are corrupted or cannot be downloaded,
- you were charged twice for the same order,
- the product is clearly different from its description,
- an app does not work on a supported setup (see the requirements on each product page) and we cannot fix it.

How to ask for it
Email Larp.club13@gmail.com within 14 days of your purchase with your order number and a short description of the problem. We reply within 48 hours. Approved refunds go back to your original payment method within 5 to 10 business days.

This policy does not affect your statutory rights as a consumer.